Open Source GIS Support

Kartoza (and its forerunners Linfiniti and Afrispatial) has been delivering projects using open source GIS since 2008. We rely on  QGIS and other high-quality GIS software for our consultancy services. We call on our experience to provide the assurance that there’s always someone to call for help should you need it.

Kartoza is the first organisation to our knowledge to provide QGIS and other FOSS GIS commercial support for businesses and individuals across South Africa and the rest of Africa. Our support team has a mix of friendly first- and second-line support staff to ensure an efficient response to support queries.

Kartoza has teamed up with Lutra Consulting in the UK, NaturalGIS in Portugal and North Road Consulting in Australia to form a shared support service called Limosa, which brings the following benefits:

  • a large and diverse support team, from expert users to core developers and GIS professionals
  • there is no support query too simple or too complex
  • one point of contact for managing your query

Getting Support

If you’re an existing support customer, simply use one of the methods below to create a support request and we’ll help you as quickly as we can.

General or software support

For questions like 'How do I do xyz in QGIS?' or 'Geoserver is giving me this error message, please help' or 'Please help me to figure out a processing workflow':

Through our ticketing system (preferred).
By email at [email protected]

Software development or coding support

For questions that involve code in a GitHub reposiitory, like 'Please fix this bug in the web application Kartoza developed for us' or 'please add this feature to our app':

By creating a GitHub Issue in the 'Support' GitHub Project that we will manage in the repository.

  • We will then size the issue and discuss it via GitHub
  • When you agree to go ahead you move the issue to the 'Ready' column in the GitHub project view
  • We start the work

Not a Customer Yet?

We provide a number of commercial support options suitable for individuals, small & medium offices and larger organisations. Take a look through our packages and see which best matches your requirements.

Signing up is easy - simply choose one of our packages and contact us at [email protected]. You can be ready-to-go in as little as 15 minutes.

Support Packages

The main features of our support options are highlighted below. For detailed Service Level Agreements (SLAs), please contact us.

Personal Small Office Large Office The Works
 Annual Costs in GBP Region 1 £115 £495 £1995 £8995
 Annual Costs in ZAR Region 2 R2100 R5400 R24 000 R104 000
 Suitable for A Single User Up to 10 Users Up to 40 Users More than 40 Users
 Maximum General Support Hours 4 10 40 180
Maximum Software Support Hours 3 7 30 135
 Response Time (Working Hours) 8 4 4 2
 Customer Representatives 1 1 2 4
 Dedicated Hotline Yes Yes Yes Yes
 Email-based Support Yes Yes Yes Yes
 Guidance on Installation & Upgrades - Yes yes Yes
 Guidance on Data Management - - Yes Yes
 Consultancy Days Included - - 1 3
 Training Days included - - - 3
 On-site Support - - - Yes
 Additional General Support Hours Region 1 £49/h (excl VAT) Region 2 R545/h (excl VAT)
 Additional Software Support Hours Region 1 £59/h (excl VAT) Region 2 R690/h (excl VAT)

* Subject to fair-use policy

Note: prices exclude VAT

Guidance on Data Management

We’ll look carefully at your day-to-day GIS operations and make recommendations of how to best manage your spatial data.


Some support options feature a number of inclusive GIS consultancy days. Consultancy days can be used for anything from setting up an efficient infrastructure to house your spatial data to developing QGIS plugins.

On-site Support

On-site support ensures that if an issue cannot be resolved efficiently by email or phone, a member of our support team will make an on-site call to address the issue in person.

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