Support

Open Source GIS Support

Kartoza (and its forerunners Linfiniti and Afrispatial) has been delivering projects using open source GIS since 2008. We rely on  QGIS and other high-quality GIS packages for our consultancy services. We call on our experience to provide the assurance that there’s always someone to call for help should you need it.

Kartoza is the first organisation to our knowledge to provide QGIS and other FOSS GIS commercial support for businesses and individuals across South Africa and the rest of Africa. Our support team has a mix of friendly first- and second-line support staff to ensure an efficient response to support queries.

Kartoza has teamed up with Lutra Consulting in the UK and NaturalGIS in Portugal to form a shared support service called Limosa, which brings the following benefits:

Getting Support

If you’re an existing support customer, simply use one of the methods below to create a support request and we’ll help you as quickly as we can.

Through our ticketing system (preferred).
By email at support@limosa.zendesk.com

Not a Customer Yet?

We provide a number of commercial support options suitable for individuals, small & medium offices and larger organisations. Take a look through our packages and see which best matches your requirements.

Signing up is easy - simply choose one of our packages and contact us at support@kartoza.com. You can be ready-to-go in as little as 15 minutes.

Support Packages

The main features of our support options are highlighted below. For detailed Service Level Agreements (SLAs), please contact us.
Personal Small Office Large Office The Works

Personal Small Office Large Office The Works
Annual Costs in GBP Region 1 £95 £495 £1995 £8995
Annual Costs in ZAR Region 2 R1000 R5000 R20 000 R90 000
Suitable for A Single User Up to 10 Users Up to 40 Users More than 40 Users
Maximum Support Hours 3 10 40 180
Response Time (Working Hours) 8 4 4 2
Customer Representatives 1 1 2 4
Dedicated Hotline Yes Yes Yes Yes
Email-based Support Yes Yes Yes Yes
Guidance on Installation & Upgrades - Yes yes Yes
Guidance on Data Management - - Yes Yes
Consultancy Days Included - - 1 3
Training Days included - - - 3
On-site Support - - - Yes
Additional Support Hours Region 1 £49/h (excl VAT) Region 2 R495/h (excl VAT)

* Subject to fair-use policy

Guidance on Data Management

We’ll look carefully at your day-to-day GIS operations and make recommendations of how to best manage your spatial data.

Consultancy

Some support options feature a number of inclusive GIS consultancy days. Consultancy days can be used for anything from setting up an efficient infrastructure to house your spatial data to developing QGIS plugins.

On-site Support

On-site support ensures that if an issue cannot be resolved efficiently by email or phone, a member of our support team will make an on-site call to address the issue in person.

Find Limosa on FaceBook

Template by Blacktie Mezzanine theme by CodingHouse