Support Item Code: Support Package
Support Packages for systems and custom software Kartoza has developed and implemented
Kartoza (and its forerunners Linfiniti and Afrispatial) has been delivering projects using open source GIS since 2008. We rely on QGIS and other high-quality GIS software for our consultancy services. We call on our experience to give you peace of mind that there’s always someone to call for help should you need it.
Kartoza is the first organisation to our knowledge to provide QGIS and other FOSS GIS commercial support for businesses and individuals across South Africa and the rest of Africa. Our support team has a mix of friendly first- and second-line support staff to ensure an efficient response to support queries.
We provide support for QGIS, PostGIS (and PostgreSQL), GeoServer, GeoNode plus many more FOSS GIS desktop and web tools and libraries. We also provide support for systems and custom software we have developed and implemented
Kartoza has teamed up with Lutra Consulting in the UK, NaturalGIS in Portugal, North Road Consulting in Australia and OpenGIS in Switzerland to form a shared support service called Limosa, which brings the following benefits:
- A large and diverse support team, from expert users to core developers and GIS professionals
- There is no support query too simple or too complex
- One point of contact for managing your query
Support Packages
The main features of our support options are highlighted below. If none of these packages meets your requirements we'll be happy to customize one to your requirements - just ask us on support@kartoza.com
| Personal | Small Office | Large Office | The Works | |
| Maximum General Support Hours | 4 | 10 | 40 | 180 |
| Response Time (Working Hours) | 16 | 8 | 4 | 4 |
| Customer Representatives | 1 | 1 | 2 | 5 |
| Dedicated support desk (web or email) | Yes | Yes | Yes | Yes |
| Guidance on Installation & Upgrades | - | Yes | Yes | Yes |
| Guidance on Data Management | - | - | Yes | Yes |
| Consultancy Days Included | - | - | 1 | 3 |
| Training Days Included | - | - | - | 3 |
| On-site Support | - | - | - | Yes, if possible |
We offer additional support for the following products:
| Software | Includes | Excludes |
| QGIS Desktop | Current stable release version and current LTR version. Inlcuding core plugins (plugins installed automatically with QGIS) | QGIS versions older than the current LTS version |
| QGIS Server | Current stable release version and current LTR version. Inlcuding core server plugins (plugins installed automatically with QGIS server). Including officially endorsed Docker setups | QGIS versions older than the current LTS version |
| PostGIS and PostgreSQL | Current matching stable release versions of each | |
| GeoServer | Current stable release version | |
| MapServer | Current stable release version | |
| GDAL/OGR | Current stable release version | |
| CRSs / Projections | ||
| GeoNode | Current stable release version | |
| GRASS GIS | Current stable release version | |
| Various others on enquiry |
Price list
The default currency for a quote is currently only available in ZAR. Quotes can be created in other currencies upon request by filling out the following form
| Support Package | ZAR | USD | EUR |
| Personal | R 3256.00 | $ 234.00 | € 276.00 |
| Small Office | R 7936.00 | $ 569.00 | € 673.00 |
| Large Office | R 30 932.00 | $ 2622.00 | € 2 204.00 |
| The Works | R 131 868.00 | $ 11 178.00 | € 9 396.00 |
* Subject to fair-use policy
Note: All prices stated exclude VAT. If a customer is South African, VAT will be added to the ZAR price.
