Cancellation Policy

General Overview

At Kartoza, we strive to deliver high-quality products and training services. We understand that circumstances may change, and we aim to offer a fair and transparent cancellation process for both product purchases and training course registrations.

Training Course Cancellation Policy

A.Cancellation by Participant

If you are unable to attend a training course you’ve registered for:

  • More than 21 days before the course start date:You may cancel your registration and receive a full refund or choose to transfer your booking to a future course date (subject to availability).
  • Between 14 days before the course start date:You are eligible for a 50% refund, or you may transfer to another course date without penalty.
  • 7 days or less before the course start date or no-show:No refund will be issued. However, substitutions are allowed—you may nominate someone else to attend in your place at no additional cost.

Note:All cancellation requests must be submitted in writing to seabilwe@kartoza.com.

B.Cancellation by Kartoza

In the event that Kartoza must cancel or reschedule a training course due to low enrolment, instructor availability, or unforeseen circumstances:

  • Participants will be offered a full refund, or
  • Provided the option to reschedule for a future course date at no additional charge.

Note:Kartoza will not be held liable for any travel, accommodation, or other expenses incurred due to a course cancellation.

Product Cancellation & Refund Policy

A.Digital Products (e.g. Software, Plugins, Downloads)

Due to the nature of digital products:

  • All sales are considered final.
  • No refunds will be issued once a product has been downloaded, accessed, or a license key has been generated and delivered.
  • Please ensure that the product meets your requirements before completing the purchase.
  • If you experience technical issues, please contact us at info@kartoza.com so we can assist.

B.Custom Software Development and Product Services

For custom-developed digital products or solutions (e.g. bespoke plugins, software integrations, or tailored configurations):

  • If a client cancels the project after development work has commenced, the client will be invoiced for:
  • All work completed up to the date of cancellation, billed at the agreed hourly or project rate, and
  • Any non-recoverable costs already incurred (e.g. third-party licenses, subscriptions, or contractor fees).
  • If cancellation occurs before any development work has started, a cancelation fee may be applicable or agreed upon.
  • A detailed timesheet or work report will be provided upon cancellation to support invoicing for time spent.
  • We encourage clear communication and planning during project initiation to avoid misunderstandings around cancellations or scope changes.

How to Request a Cancellation or Refund

To request a cancellation, refund, or course transfer, please contact us at info@kartoza.com.

Please include:

  • Your full name
  • The product/course name
  • Date of purchase or registration
  • Proof of payment
  • Reason for the request
  • For a refund, we need a confirmation of the Bank account

Policy Updates

This policy may be updated from time to time. The most current version will always be available on our website.